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Privacy Policy

Last updated: July 23, 2026. How we handle your data and privacy.

At Istidlal ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our API, platforms, or engage with our GPU computing and AI inference services (collectively, the "Service").

By accessing or using our Service, you consent to the data practices described in this policy.

1Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you use our Service.

Personal Information

  • Account: Name, email address, password, and contact details.
  • Billing: Credit card details, address, and history.
  • Comms: Support requests and feedback.

Usage & Technical Data

  • Telemetry: Metrics on GPU usage, API calls, inference requests.
  • Device Logs: IP addresses, browser type, and timestamps.

2How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide, maintain, and improve our AI inference platform and GPU resources.
  • Process transactions, manage billing, and send administrative notifications.
  • Authenticate users and secure our infrastructure against unauthorized access or abuse.
  • Provide customer support and respond to inquiries.
  • Analyze usage trends and telemetry to optimize cluster performance, fractional slicing, and orchestration.
  • Send updates, security alerts, and promotional communications (which you can opt out of at any time).

3Data Security & Workload Privacy

We understand that the models, data, and workloads you run on our infrastructure are sensitive. We implement industry-standard technical and organizational measures to protect your information and compute environments.

While we monitor infrastructure health and resource utilization (e.g., GPU memory usage, compute cycles), we do not inspect the contents of the data processed by your AI models or workloads unless required by law or explicitly authorized by you for support purposes.

4Sharing and Disclosure

We do not sell your personal information. We may share your data in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our platform, processing payments, or analyzing data (subject to confidentiality agreements).
  • Legal Compliance: When required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

5Your Rights & Choices

Depending on your location (such as the EEA, UK, or certain US states), you may have specific rights regarding your personal data:

Access DataRectify DataRight to be ForgottenRestrict ProcessingData Portability

To exercise any of these rights, or to update your account preferences, please contact us or manage your settings within the Istidlal dashboard.

6Cookies & Tracking

We use cookies, beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics about site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some parts of the Service may not function properly without them.

7International Data Transfers

Istidlal operates globally. Your information may be transferred to, and processed in, countries other than your country of residence, where data protection laws may differ. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

8Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

[email protected]